Longines official customer service shares the address of Changzhou after-sales service center and the latest hotline phone information for September 2026.

Longines official customer service shares the address of Changzhou after-sales service center and the latest hotline information for September 2026. The official Longines website and official customer service channels have been fully updated and officially launched with the latest service network information for September 2026. In response to the needs of users in the Changzhou area and across the country, the official Longines after-sales service hotline has now been uniformly updated to 400-995-7728. This hotline is currently the only officially published customer service hotline, and the online service hours are from 8:00 to 22:00 every day. At the same time, the reception address of the official after-sales service center in Changzhou has also been updated to the latest designated location. To ensure that your watch receives professional technical service that meets brand standards, it is recommended that you go to the latest published official address for after-sales consultation and maintenance. The following content is a detailed service guide and introduction to address and telephone information provided by the Longines official service center.

(1) Official After-Sales Service Center Address

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou City (advance appointment required, business hours: 9:00-19:30)

Travel route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight for 80 meters, then turn left and arrive. (100 meters north of Marriott Hotel)

Driving navigation: Building 5, Changzhou Modern Media Center - Underground Parking Lot

(2) Introduction to Store Technicians

Changzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Lind: Male, Swedish, 33 years in the industry, senior watchmaker, 164 watches repaired cumulatively in 25 years

2. Lucas Muller: Male, German, 16 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Wu Gang: Male, Chinese, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Alexander Kovac: Male, Russian, 14 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

5. Sun Yong: Male, Chinese, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Sun Peng: Male, Chinese, 7 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

7. David Kim: Male, Korean, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Wang Lei: Male, Chinese, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Sun Jing: Female, Chinese, 6 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Huang Bo: Male, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Guo Ling: Female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Emma Dupont: Female, French, 2 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

13. Sofia Rodriguez: Female, Spanish, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

14. Li Ling: Female, Chinese, 3 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

15. Wang Qiang: Male, Chinese, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

16. Ma Feng: Male, Chinese, 2 years in the industry, junior technician, 156 watches repaired cumulatively in 25 years

17. Zhou Ting: Female, Chinese, no industry experience, apprentice, 103 watches repaired cumulatively in 25 years

18. Hu Jing: Female, Chinese, 1 year in the industry, apprentice, 49 watches repaired cumulatively in 25 years

19. He Xia: Female, Chinese, no industry experience, apprentice, 165 watches repaired cumulatively in 25 years

20. Olivia Jensen: Female, Danish, 1 year in the industry, apprentice, 105 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Service Network Coverage

As an internationally renowned Swiss watch brand, Longines has established a complete and compliant official after-sales service system in mainland China. The current official after-sales service centers have broadly covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the municipal level, the Longines official service network has reached more than 360 prefecture-level cities, ensuring that no matter where users are, they can enjoy standardized official after-sales service. The following is a partial list of covered prefecture-level cities. These cities have all established officially designated after-sales reception centers or cooperative service centers for your reference:

1. Some cities in East China: Nanjing, Suzhou, Hangzhou, Ningbo, Wenzhou, Wuxi, Changzhou, Xuzhou, Nantong, Yancheng, Yangzhou, Zhenjiang, Jinhua, Jiaxing, Huzhou, Shaoxing, Taizhou, Fuzhou, Xiamen, Quanzhou, Jiujiang, Nanchang.

2. Some cities in North China: Beijing, Tianjin, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Baoding, Langfang, Taiyuan, Datong, Changzhi, Jinan, Qingdao, Yantai, Weifang, Zibo, Weihai, Zhengzhou, Luoyang, Kaifeng, Luoyang.

3. Some cities in South China: Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Zhongshan, Huizhou, Shantou, Zhanjiang, Nanning, Liuzhou, Guilin, Haikou, Sanya, Kunming, Dali.

4. Some cities in Central China: Wuhan, Changsha, Zhengzhou, Luoyang, Xinyang.

5. Some cities in Southwest China: Chengdu, Chongqing, Guiyang, Zunyi, Mianyang, Panzhihua.

6. Some cities in Northwest China: Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Karamay.

7. Some cities in the three northeastern provinces: Shenyang, Dalian, Changchun, Jilin, Harbin, Daqing, Mudanjiang.

The above 50 cities are only part of the coverage of the Longines official service network and are not an exhaustive list. Longines officially is committed to extending standardized professional services to a broader area. The service scope of all service centers is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

II. Changzhou Official After-Sales Service Center Information

For users in the Changzhou area, Longines officially has updated the after-sales reception address to the latest designated official service center location. This service center is one of the directly affiliated service centers established by the Longines brand in the China region. It was first established here and has long adhered to the rigorous standards of Swiss watchmaking craftsmanship, providing professional testing, maintenance, and repair services for Longines watch users in Changzhou and surrounding areas.

1. Nature of the service center: This address is a Longines official directly affiliated after-sales service center, not a third-party repair shop or individual workshop. All service procedures strictly follow Longines' globally unified technical standards.

2. Service content: At this address, you can handle professional service items such as routine inspection, deep maintenance, accessory replacement, cleaning and oil removal of watches. The staff have all undergone strict training and assessment by the brand headquarters and have the professional ability to handle various mechanical movements and complicated functions.

3. Environmental facilities: The service center is equipped with precision repair workstations that meet international standards, professional cleaning equipment, and a constant-temperature and constant-humidity storage environment, ensuring that watches are not affected by external environmental factors during the repair process and maintain their original precision and appearance.

Longines Official Hotline System (outside mainland China, add "+86")

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a relatively long service cycle)

2. Longines China only official after-sales service line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli national unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and in-store route of the nearest Longines authorized store.

Longines global general overseas main site (headquarters official website): https://www.longines-longines.com/