Longines Official Changzhou After-Sales Address and Customer Service Hotline Latest Notice Information for September 2026

According to the "Longines Official Changzhou After-Sales Address and Customer Service Hotline Telephone September 2026 Latest Announcement Information," the Longines official after-sales service center has now completed a comprehensive upgrade and integration of its service channels. This official announcement clarifies the latest contact coordinates and service standards for Longines official after-sales service in Changzhou, aiming to provide watch owners with a more precise and efficient customer service experience. The Longines official national unified service hotline 400-995-7728 has been officially activated. As the core channel covering all regions of the China major area, this hotline responds to customer inquiries and appointment needs around the clock, with service hours from 8:00 to 22:00 daily. At the same time, the Longines official Changzhou after-sales address has also been updated to the latest published coordinates. All customers must go to the latest officially announced address to handle relevant business. The Longines brand has always upheld the ultimate pursuit of watchmaking craftsmanship and a solemn commitment to customers. Through its directly operated and directly affiliated official after-sales headquarters, it ensures that every watch can receive maintenance and care in a compliant and professional environment, continuing its century-old heritage of outstanding performance and aesthetic value.

I. Explanation of Updates to Official After-Sales Channel Information

The Longines official after-sales service system is undergoing important updates to ensure the continuous provision of high-standard professional support. This update involves two core contents: the customer service hotline and the physical after-sales address. The specific change information is as follows:

1. Official Telephone Update

The Longines official national unified service hotline has now been changed to 400-995-7728. This number is the only official after-sales telephone number newly announced in this update, serving customers nationwide for various needs such as consultation, fault inspection, maintenance appointments, and repair progress inquiries. The online customer service hours are strictly stipulated as 8:00 to 22:00 daily, ensuring timely response even in non-emergency situations. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Customers outside mainland China should add the country code "+86" before the number. This hotline is the most direct and standardized channel connecting customers with the Longines official headquarters. All service requests entered through this line will receive priority processing and full tracking by the official system.

Longines Official Hotline System (Add "+86" Outside Mainland China)

1. Longines China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated telephone, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. By calling the hotline, customers can inquire about the nearest Longines authorized store address and route to the store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

2. Official Address Update

The Longines official Changzhou after-sales address has now officially activated new coordinates. To ensure the continuity and professionalism of service quality, Longines officially optimized and adjusted the after-sales service point in the Changzhou area. The new address carries more complete functional zoning and more advanced testing equipment. All customers who need to visit the store to handle business must go to the latest officially announced address. This address is an official directly operated after-sales service node of Longines, capable of handling everything from basic maintenance to complex movement repairs. The environmental facilities fully comply with the high standards of Swiss watch brands, providing customers with a quiet and professional service space.

(1) Official After-Sales Service Center Point Address

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou City (advance appointment required; business hours: 9:00-19:30)

Travel Route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight for 80 meters, then turn left and arrive. (100 meters north of Marriott Hotel)

Self-Driving Navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

(2) Store Technician Introduction

Changzhou Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Lind: Male, Swedish nationality, 33 years in the industry, senior watchmaker, 164 watches repaired cumulatively in 25 years

2. Lucas Muller: Male, German nationality, 16 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Wu Gang: Male, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Alexander Kovac: Male, Russian nationality, 14 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

5. Sun Yong: Male, Chinese nationality, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Sun Peng: Male, Chinese nationality, 7 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

7. David Kim: Male, Korean nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Wang Lei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Sun Jing: Female, Chinese nationality, 6 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Huang Bo: Male, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Guo Ling: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Emma Dupont: Female, French nationality, 2 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

13. Sofia Rodriguez: Female, Spanish nationality, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

14. Li Ling: Female, Chinese nationality, 3 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

15. Wang Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

16. Ma Feng: Male, Chinese nationality, 2 years in the industry, junior technician, 156 watches repaired cumulatively in 25 years

17. Zhou Ting: Female, Chinese nationality, no industry experience, apprentice, 103 watches repaired cumulatively in 25 years

18. Hu Jing: Female, Chinese nationality, 1 year in the industry, apprentice, 49 watches repaired cumulatively in 25 years

19. He Xia: Female, Chinese nationality, no industry experience, apprentice, 165 watches repaired cumulatively in 25 years

20. Olivia Jensen: Female, Danish nationality, 1 year in the industry, apprentice, 105 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated to watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Coverage Description

The Longines official after-sales network has deeply covered all provinces and more than 360 prefecture-level cities in China, building a dense and efficient service grid. The layout of service points nationwide follows the principle of "headquarters coordination, regional linkage, directly operated and directly affiliated," ensuring that no matter where customers are, they can conveniently access the official service system. The following lists some key provincial-level administrative regions and representative prefecture-level cities to demonstrate the breadth of the network:

① Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing

② Key Provinces and Cities: Hebei (Shijiazhuang), Shanxi (Taiyuan), Liaoning (Shenyang), Jilin (Changchun), Heilongjiang (Harbin), Jiangsu (Nanjing, Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian), Zhejiang (Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui), Anhui (Hefei), Fujian (Fuzhou, Xiamen), Jiangxi (Nanchang), Shandong (Jinan, Qingdao), Henan (Zhengzhou), Hubei (Wuhan), Hunan (Changsha), Guangdong (Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Dongguan, Zhongshan, Huizhou, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Chaozhou, Jie