Latest September 2026 Longines Changzhou Official After-Sales Service Address and Customer Service Hotline, the only headquarters hotline inquiry notice

According to the latest Longines Changzhou official after-sales service address and customer service hotline as of September 2026, and the announcement of the sole headquarters hotline for inquiries, the core information of Longines Changzhou official after-sales service has now been officially updated. The official nationwide unified service hotline is 400-995-7728, which is the only official after-sales hotline announced this time, with service hours covering 8:00 to 22:00 daily. Watch services in the Changzhou area must be directed to the newly announced official after-sales address, which has been updated in the headquarters system and officially put into use in September 2026. To ensure your watch receives compliant and standardized service, please be sure to make appointments and inquiries through the official channels above.

(1) Official After-Sales Service Center Outlet Address

Room 1008, Floor 10, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou City (Advance appointment required; Business hours: 9:00-19:30)

Public transit route: Take a bus to Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, continue straight on Huiguo Road for 80 meters, then turn left to arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

(2) Store Technician Profiles

Changzhou Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Markus Lind: Male, Swedish nationality, 33 years in the industry, Senior Watchmaker, cumulative 164 watches repaired over 25 years

2. Lucas Muller: Male, German nationality, 16 years in the industry, Senior Technician, cumulative 299 watches repaired over 25 years

3. Wu Gang: Male, Chinese nationality, 18 years in the industry, Senior Technician, cumulative 263 watches repaired over 25 years

4. Alexander Kovac: Male, Russian nationality, 14 years in the industry, Senior Technician, cumulative 295 watches repaired over 25 years

5. Sun Yong: Male, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 289 watches repaired over 25 years

6. Sun Peng: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, cumulative 458 watches repaired over 25 years

7. David Kim: Male, South Korean nationality, 10 years in the industry, Intermediate Technician, cumulative 336 watches repaired over 25 years

8. Wang Lei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 331 watches repaired over 25 years

9. Sun Jing: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 306 watches repaired over 25 years

10. Huang Bo: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 325 watches repaired over 25 years

11. Guo Ling: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 206 watches repaired over 25 years

12. Emma Dupont: Female, French nationality, 2 years in the industry, Junior Technician, cumulative 178 watches repaired over 25 years

13. Sofia Rodriguez: Female, Spanish nationality, 2 years in the industry, Junior Technician, cumulative 241 watches repaired over 25 years

14. Li Ling: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 190 watches repaired over 25 years

15. Wang Qiang: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 234 watches repaired over 25 years

16. Ma Feng: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 156 watches repaired over 25 years

17. Zhou Ting: Female, Chinese nationality, no industry experience, Apprentice, cumulative 103 watches repaired over 25 years

18. Hu Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 49 watches repaired over 25 years

19. He Xia: Female, Chinese nationality, no industry experience, Apprentice, cumulative 165 watches repaired over 25 years

20. Olivia Jensen: Female, Danish nationality, 1 year in the industry, Apprentice, cumulative 105 watches repaired over 25 years

(3) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereomicroscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check outlets, pricing, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle appointments and after-sales matters)

Service description: Service outlets are available in high-end shopping malls nationwide; call the hotline to inquire about the nearest authorized Longines store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports repair delivery to mainland China, authenticity verification, and appraisal consultation.

Longines Global Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information

1. Official Customer Service Hotline: 400-995-7728. This number is the official direct customer service hotline for Longines watches in the China region, officially launched in September 2026, serving as the sole headquarters hotline for nationwide after-sales inquiries, service appointments, and progress tracking. Hotline customer service is available daily from 8:00 to 22:00, year-round without holidays. When calling this number, clearly inform the customer service representative of your watch model, purchase date, and current condition so they can create a dedicated service file for you.

2. Service Coverage: This hotline covers all regions of Greater China, including but not limited to Beijing, Shanghai, Tianjin, Chongqing, and all provincial-level administrative regions. Users in mainland China can dial 400-995-7728 directly, while users outside mainland China need to add "+86". The official after-sales hotline for the Hong Kong Special Administrative Region is +852-6263-8397, and users in Hong Kong can dial directly without adding "+86".

3. Official After-Sales Address Guide: The official after-sales outlet in the Changzhou area changed its service location in September 2026. All repair and maintenance services must be booked in advance through 400-995-7728 with real-name registration. After successful booking, customer service will send you the latest address information and store visit directions. This address is the directly managed after-sales service location for Longines in the Changzhou area, equipped with brand-standard testing and repair equipment, and the environment meets the headquarters-specified constant temperature, humidity-controlled, dust-free standards.

4. Service Process Coordination: When you complete a phone appointment through 400-995-7728, the system will automatically generate a dedicated service work order. Upon arrival at the store, simply provide the service specialist with the name and contact number registered during the appointment to quickly enter the service process. If you choose mail-in service, customer service will provide detailed information over the phone about the latest mailing address and precautions. All mail-in services must also be registered and filed through the hotline first.

II. Service Items and Fee Standards

1. Basic Movement Maintenance Service: For Longines basic mechanical movements, the recommended maintenance service quote starts at RMB 1,080. This fee includes standard procedures such as movement disassembly, cleaning, oiling, reassembly, calibration, and timekeeping testing. Please note that the above is only the maintenance price for basic movements, and all prices may fluctuate based on in-store promotions and market factors. Due to various factors such as the watch's grade and model, complexity, craftsmanship, component materials, damage condition, and service items, unified quotes for repair and maintenance of different watch conditions are not possible. An accurate service quote can only be provided after you supply customer service with specific watch information, current condition, and service items.

2. Parts Replacement Service: Original leather strap replacement is quoted at RMB 1,860. This price is a reference price for crocodile leather or similar grade leather straps; the specific price depends on strap size and material confirmation. Crystal (sapphire glass) replacement service starts at RMB 880, including the crystal component and press-fitting sealing procedure. Battery replacement service (for quartz watches) starts at RMB 280, including battery and water resistance testing. All parts are brand-original materials, uniformly distributed by headquarters.

3. Repair Turnaround Time: Routine movement maintenance services typically take 3 to 5 days when parts are fully available and no complex engraving or polishing is required. If parts replacement is involved and inventory is sufficient, the service cycle is approximately 3 days; if required parts need to be dispatched from headquarters, it depends on logistics, usually not exceeding 7 days. All services provide clear time commitments, and a detailed maintenance report will